Frequently Asked Questions

Why should I book Ian’s transports for commuters?

We provide affordable and flexible transportation services for corporate and non-corporate transportation requirements. The flexibility allows us and our clients to make last-minute changes at our convenience. We also offer safety, professionalism, timeliness, and top-quality transport options. From luxury transportation to mid-level transportation, you will get a vast option from our fleet for your large events.

What is the Zero-tolerance Policy for Intoxicating Substances?

Ian’s Transports does not tolerate the use of alcohol or drugs by drivers. Absolutely no possession, consumption or intoxication of alcohol or illegal substances is permitted. The use of or being under the influence of illegal drugs and/or alcohol is inconsistent with the behavior expected of employees.

The use of illegal drugs and alcohol and misuse of prescribed and over the counter drugs subjects employees and visitors to unacceptable safety risks that undermine the Company’s ability to operate safely, effectively and efficiently.

The use, possession, distribution or sale of controlled substances such as drugs or alcohol, being under the influence of such controlled substances (drugs and alcohol) or testing positive for alcohol or any drug including, but not limited to, inactive components or metabolites associated with the use of such drugs is strictly prohibited while working for AJL International or operating the Company’s vehicles. Our Company participates in random and post-accident drug and alcohol testing.

If an accident happens on the job you may be expected to participate in a drug and alcohol test immediately following.

Complaints to the City of Dallas (Ordinance 29696): If you care to submit a complaint to the City of Dallas, please dial 311 on your phone

Operating Authority Contact Information:

General Manager: Thari Colombege

Phone: (817) 917-2003

Email: thari@ianstransports.com

Does Ian’s Transports have wheelchair accessible vehicles?

Wheelchair accessible vehicles are available upon request.

What does the transport solution include?

Our transportation solutions depend on the type of service you are opting for, such as corporate events, airports, transfers, weddings, and hourly services. All these services include scheduling with our pre-assigned drivers, real-time tracking of transportation, affordability, and security. We offer flexibility and personalization in all our services to ensure you get services at your convenience.

How will I confirm bookings with Ian’s transports?

Our transportation solutions depend on the type of service you are opting for, such as corporate events, airports, transfers, weddings, and hourly services. All these services include scheduling with our pre-assigned drivers, real-time tracking of transportation, affordability, and security. We offer flexibility and personalization in all our services to ensure you get services at your convenience.

Do you offer last-minute changes in Ian’s transports services?

Yes! Definitely. You can get flexible transportation services from us. Whether you have an additional team member at the last moment or want to change the itinerary, we can work on that. Our team focuses on providing personalization with our services, ensuring you get the best services.

How do you ensure cleanliness for fleets?

We have strict and standard procedures for maintaining fleet cleanliness. Right from well-established cleanliness protocols to regular cleaning and services for our vehicles, we ensure you get well-maintained and clean vehicles every time you commute with us.

How will Ian’s transports software help you during transportation?

We enable our transportation services with high-end software and technology to ensure you get real-time updates. The software allows a member of our team to become a member of your team and ensure safety, timeliness, and real-time tracking. Moreover, you will get a complete passenger report for the record and billing.

Is Ian’s transports only for corporate transportation?

No! We provide not only corporate transportation services but also private transportation services. So, you can book our transportation services for outings, visit clubs, or explore the local places without hassle. We also provide transportation for wedding events.

Does Ian’s transports offer airport/office transportation?

Yes! We offer special corporate executive and employee commutes for transportation from and to airports or offices. Our transportation services can be booked for special occasions or for everyday airport to office and office to airport or hotel as required.

How do Ian’s transports ensure safety during transportation?

Your safety is our utmost concern and priority when you book transportation with us. That’s where our tech-enabled services help. Our software provides real-time updates, passenger statuses, and passenger reports and is equipped with layers of security to keep track of transportation. So we can ensure our transportation services are protected and get immediate assistance. Our vehicles undergo safety checks regularly to keep up with security standards.

Do you offer 24×7 transportation services?

Yes! We offer 24×7 transportation services to our clients. So, whether you have large corporate bookings for overseas clients or you need late-night airport pick-and-drop transportation, we have a 24×7 dispatch team for your transportation requirements.

Why should I book Ian’s transports for commuters?

We provide affordable and flexible transportation services for corporate and non-corporate transportation requirements. The flexibility allows us and our clients to make last-minute changes at our convenience. We also offer safety, professionalism, timeliness, and top-quality transport options. From luxury transportation to mid-level transportation, you will get a vast option from our fleet for your large events.

What is the Zero-tolerance Policy for Intoxicating Substances?

Ian’s Transports does not tolerate the use of alcohol or drugs by drivers. Absolutely no possession, consumption or intoxication of alcohol or illegal substances is permitted. The use of or being under the influence of illegal drugs and/or alcohol is inconsistent with the behavior expected of employees.

The use of illegal drugs and alcohol and misuse of prescribed and over the counter drugs subjects employees and visitors to unacceptable safety risks that undermine the Company’s ability to operate safely, effectively and efficiently.

The use, possession, distribution or sale of controlled substances such as drugs or alcohol, being under the influence of such controlled substances (drugs and alcohol) or testing positive for alcohol or any drug including, but not limited to, inactive components or metabolites associated with the use of such drugs is strictly prohibited while working for AJL International or operating the Company’s vehicles. Our Company participates in random and post-accident drug and alcohol testing.

If an accident happens on the job you may be expected to participate in a drug and alcohol test immediately following.

Complaints to the City of Dallas (Ordinance 29696): If you care to submit a complaint to the City of Dallas, please dial 311 on your phone

Operating Authority Contact Information:

General Manager: Thari Colombege

Phone: (817) 917-2003

Email: thari@ianstransports.com

Does Ian’s Transports have wheelchair accessible vehicles?

Wheelchair accessible vehicles are available upon request.

What does the transport solution include?

Our transportation solutions depend on the type of service you are opting for, such as corporate events, airports, transfers, weddings, and hourly services. All these services include scheduling with our pre-assigned drivers, real-time tracking of transportation, affordability, and security. We offer flexibility and personalization in all our services to ensure you get services at your convenience.

How will I confirm bookings with Ian’s transports?

Our transportation solutions depend on the type of service you are opting for, such as corporate events, airports, transfers, weddings, and hourly services. All these services include scheduling with our pre-assigned drivers, real-time tracking of transportation, affordability, and security. We offer flexibility and personalization in all our services to ensure you get services at your convenience.

Do you offer last-minute changes in Ian’s transports services?

Yes! Definitely. You can get flexible transportation services from us. Whether you have an additional team member at the last moment or want to change the itinerary, we can work on that. Our team focuses on providing personalization with our services, ensuring you get the best services.

How do you ensure cleanliness for fleets?

We have strict and standard procedures for maintaining fleet cleanliness. Right from well-established cleanliness protocols to regular cleaning and services for our vehicles, we ensure you get well-maintained and clean vehicles every time you commute with us.

How will Ian’s transports software help you during transportation?

We enable our transportation services with high-end software and technology to ensure you get real-time updates. The software allows a member of our team to become a member of your team and ensure safety, timeliness, and real-time tracking. Moreover, you will get a complete passenger report for the record and billing.

Is Ian’s transports only for corporate transportation?

No! We provide not only corporate transportation services but also private transportation services. So, you can book our transportation services for outings, visit clubs, or explore the local places without hassle. We also provide transportation for wedding events.

Does Ian’s transports offer airport/office transportation?

Yes! We offer special corporate executive and employee commutes for transportation from and to airports or offices. Our transportation services can be booked for special occasions or for everyday airport to office and office to airport or hotel as required.

How do Ian’s transports ensure safety during transportation?

Your safety is our utmost concern and priority when you book transportation with us. That’s where our tech-enabled services help. Our software provides real-time updates, passenger statuses, and passenger reports and is equipped with layers of security to keep track of transportation. So we can ensure our transportation services are protected and get immediate assistance. Our vehicles undergo safety checks regularly to keep up with security standards.

Do you offer 24×7 transportation services?

Yes! We offer 24×7 transportation services to our clients. So, whether you have large corporate bookings for overseas clients or you need late-night airport pick-and-drop transportation, we have a 24×7 dispatch team for your transportation requirements.